The telephone at Bellaugello Gay Guest House Hotel still does not work.  I have just called TelecomItalia ‘Customer Service’ my “service provider” and after waiting several minutes in a stacking system they tell me that the fault will not be looked at until Monday.

It seems Telecom Italia only works five days a week, or in the case of my telephone does not work at all, they have done nothing since the fault was reported two days ago.

The operator now tells me it is a ‘serious problem’ and an engineer will look at it on Monday.  What do they do with minor problems?  By then I will have been five days without my telephone.  The problem does not affect any of my neighbours, what are TelecomItalia doing with my telephone line? putting on a tap, selling it part-time to another customer, or just inefficient???

Doubtless all three…

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