Day 5

Today is day five of broken telephone line here at Bellaugello Gay Guest House in Umbria…

Telecom Italia – those responsible for my ‘telephone service’ are contractually obliged to repair it within 48 hours, and on saturday having told me it would be fixed by today are now today saying it will be tomorrow before they look at the fault.

Doubtless I will be posting again in the same vein tomorrow.

In the meantime sorry guys for the inconvenience

They don’t work weekends….

The telephone at Bellaugello Gay Guest House Hotel still does not work.  I have just called TelecomItalia ‘Customer Service’ my “service provider” and after waiting several minutes in a stacking system they tell me that the fault will not be looked at until Monday.

It seems Telecom Italia only works five days a week, or in the case of my telephone does not work at all, they have done nothing since the fault was reported two days ago.

The operator now tells me it is a ‘serious problem’ and an engineer will look at it on Monday.  What do they do with minor problems?  By then I will have been five days without my telephone.  The problem does not affect any of my neighbours, what are TelecomItalia doing with my telephone line? putting on a tap, selling it part-time to another customer, or just inefficient???

Doubtless all three…