I thought that Bellaugello Gay Guest House was becoming just a little bit know both abroad and here in Umbria but it seems not,   I NEED MORE PUBLICITY. – any of you marketing experts out there able to help?

I have a coffee machine in the dining room it is black, angular, and ever so slightly sexy.  The machine is there as part of the service we offer at Bellaugello to enable guys in need of a caffeine fix to help themselves to a coffee day or night.

Last week I ordered my usual regular consignment of Illy coffee capsules.  I like Illy coffee, and now they have the Brasil blend I like it even more.  From Illy you have to order online – they don’t do retail darhling!  The ILLY website is easy to navigate and once you have told them you are in Italy and not the USA it is plain sailing.  In the past the delivery service has been great, quick, and efficient, however this year I have noticed a marked tail off in service from their courier of choice; BRT Bartolini.

Now OK I know that drivers are paid a pittance, probably below the legal minimum, I suspect they are also under pressure to do as few kilometers as possible – why else would they want to leave all consignments for this valley at the Esso petrol station 8km away? but I have paid for home delivery, me in a petrol station however cute the attendant I think not….

Bartolini used to be the only decent courier here in Umbria, – I could rely on them,  smart red vans, always clean and rarely dented or scraped, drivers smartly attired and cheerful, cute even, and deliveries all the way to the house at Bellaugello.

Not so now it seems, as you will see from their tracking records….

So dear readers to bring the post to a base level,  pray, do tell me, what is a ‘redelivery phase’ – in my ignorance it sounds like turkey baster return to sender crisis, and why I am an ‘incomplete consignee’ – whatever that is? last time I checked (ie just now) my tackle was all complete! I thought we at Bellaugello Gay Guest House were nearly famous!  Oh the joys of online shopping!